FAQ

Find quick answers to the most common questions about orders, shipping, returns, and our products. If you need further help, feel free to contact our support team—we’re here to assist you!

SHOPPING INFORMATION

Delivery charges vary depending on your location and the total weight of your order.

Delivery typically takes 3 to 7 business days, depending on your location and the shipping method selected at checkout.

After placing your order, you will receive a confirmation email with your order details. Our team then processes your order—this includes packaging your items and preparing them for shipment.

Yes, you will receive an invoice for your order. It will be automatically sent to your registered email address shortly after your purchase is completed.

PAYMENT INFORMATION

The payment for your order is typically deducted from your bank account immediately after the purchase is completed. You will receive a confirmation email once the payment is successfully processed. In some cases, it may take 1–2 business days depending on your bank’s processing time.

A wishlist is a personalized collection of products that you save to view or purchase later. It allows you to keep track of items you’re interested in without adding them to your cart immediately.

If you receive a damaged or incorrect product, please contact our customer support team immediately. Provide your order number, a description of the issue, and clear photos of the item you received. We will review the details and arrange for a replacement or refund as quickly as possible. Your satisfaction is our priority.

Yes, you can change or cancel your order, but only if it hasn’t been processed or shipped yet. Please contact our customer service team as soon as possible with your order number. Once an order is dispatched, it cannot be modified or cancelled, but you may return the item according to our return policy.

“Package tracking” in your orders refers to the ability to monitor the status and location of your shipment in real-time. Once your order is dispatched, you’ll receive a tracking number and a link to the courier’s tracking system, allowing you to see updates on the delivery progress until your package arrives at your doorstep.